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CV de Unemployed / Business Intelligence specialist, cherche un emploi de CRM Application Support / crm.enligne-int.com

crm.enligne-int.com : cv

Sought job:Application Support and Business Intelligence analyst

Code CV : 55642633110326c3
Date de dernière connexion : 2016-03-22

Monsieur As... L...
....
8105 Regensdorf
Suisse




Situation actuelle:
Secteur d'activité actuel : Unemployed
Taille de l'entreprise : 101 à 1000 salariés
Fonction actuelle : Unemployed
Nombre d'années à ce poste : Débutant(e)
Nombre de personnes sous mes ordres : 0
Salaire annuel : 0.00 EUR
Expérience Totale : + de 15 ans
Disponibilité : Disponibilité immédiate

Poste recherché:
Fonctions: Business Intelligence specialist, ,
Secteur d'activité: Any, ,

Type de contrat souhaité: CDI, CDD, CDD Intermittent, Interim, Agent
Temps de travail souhaité: Temps plein, Temps partiel, Travail le WE
Salaire Annuel Minimum / Souhaité: 0.00 / 0.00 EUR

Etudes :
Dernier niveau d'etudes validé avec diplome : Bac+4
Dernier diplome : Technical Highschool Diploma in computer science
Niveau d'études actuel : Bac+5
Autres Formations :


Mobilité :
nc

Outils / Logiciels / Méthodes maitrisés
Profile I have a long standing working experience working on international level in the fields of Application development and support, as well as in the field of Business Intelligence, on different CRM systems such as Oracle Siebel and IMSWare. • Long standing experience in developing dashboards and KPI’s with Crystal Reports and SQL • Solid experience in developing applications under MS Access and VBA • Fluent in Dutch, English, French and German • Elaboration of user-guides, test-cases and requirement documents in 4 languages • 1st and 2nd level user support on CRM usage (Unimaint and IMSWare) • User training on CRM Usage Personality • Requirements analysis and prioritization • Strong sense of adjustment and listening • Strong sense for accuracy in my work • User friendly and team player • Kean on learning new activities IT Skills • Windows: XP & 7 • Oracle Siebel CRM • IMSWare CRM • SQL • Crystal Entreprise and Reports • MS Office Pack • VBA programming on Access 2010 and Excel 2010

Permis VL, PL, véhicules spéciaux


Langues
Néerlandais : Langue maternelle
Anglais : Courant
Allemand : Courant
Français : Courant


CV :

Monsieur As... L
8105 Regensdorf
Suisse


Nationality: Dutch (valid working permit B)Position: Application Support and Business Intelligence analyst Profile
I have a long standing working experience working on international level in the fields of Application development and support, as well as in the field of Business Intelligence, on different CRM systems such as Oracle Siebel and IMSWare.
- Long standing experience in developing dashboards and KPI’s with Crystal Reports and SQL
- Solid experience in developing applications under MS Access and VBA
- Fluent in Dutch, English, French and German
- Elaboration of user-guides, test-cases and requirement documents in 4 languages
- 1st and 2nd level user support on CRM usage (Unimaint and IMSWare)
- User training on CRM Usage Personality
- Requirements analysis and prioritization
- Strong sense of adjustment and listening
- Strong sense for accuracy in my work
- User friendly and team player
- Kean on learning new activities IT Skills
- Windows: XP & 7
- Oracle Siebel CRM
- IMSWare CRM
- SQL
- Crystal Entreprise and Reports
- MS Office Pack
- VBA programming on Access 2010 and Excel 2010
Professional experience
01/2014-01/2015 Administrator IT FM at Cofely AG, Zürich Oerlikon, Switzerland
- Super User Facility Management (FM)
-- 1st and 2nd level Support on IMSWare
-- Documentation (English, French and German) and user training on IMSWare
-- Reporting tasks at users request
-- Spokesperson between FM Users and other departments of the company
-- Macro development under VBA in MS Excel for automization of data management
- FM implementations
-- System support for zone leaders and customer managers
-- Development of Access application for the census of technical installations
-- Census of technical installations at customer sites
-- Technical assistance for the creation of automated maintenance planning
09/2012-03/2013 Access Programmer at Socoloir (Groupe Simone Pérèle), Fleury-les-Aubrais, France
- Development of Microsoft Access application for data management automization
-- Requirement analysis
-- Database conception
-- Development of application forms and functionalities with Import Export module to Excel under VBA
-- Testing of all functionalities
- Implementation of application and user training (manager quality group / 2 main users)06/2011-08/2011 Access programmer at Socoloir (Groupe Simone Pérèle), Fleury-les-Aubrais, France
- Development of Microsoft Access application for data management automization
-- Requirement analysis
-- Database conception
-- Development of application forms and functionalities with Import Export module to Excel under VBA
-- Testing of all functionalities
- Implementation of application and user training (manager quality group / 4 main users)11/1997-08/2010 Business Intelligence specialist and user support Lexmark International, Orléans, France
- Project leader BI in relation with Oracle Siebel CRM implementation project (2007-2010)
-- Migration of Logistic and Service Partner KPI’s on Siebel CRM Live-database
-- Analysis of reporting requirements for EMEA Zone in view of Siebel CRM Migration
-- Contact person for EMEA branches and headquarters for after Sales service reporting
-- Planning and execution of Reporting Activity transfer to new support centre in Budapest
- Business Intelligence specialist in relation with Crystal Reports and MIS implementation (2004-2007)
-- Contact person for EMEA branches and headquarters for after Sales service reporting
-- Creation of process reporting and quality indicators for Lexmark’s After Sales activity at EMEA level
-- Migration of activity, customer and finance reporting from Unimaint to MIS
-- Implementation of MIS (« management Information System »)
- 1st and 2nd level user support in relation with Unimaint V2 rollout (1997-2004)
-- Implementation of data-exchange interfaces between Lexmark and logistic service partners
-- Implementation of CRM “Unimaint” and training of all users at EMEA branches and headquarters
-- Close working relationship with development team while testing “Unimaint”
-- Elaboration of user-guides, test-cases and requirement documentsEducation
2010 - 2011: Technical High school diploma in informatics. IUT (Institut Universitaire Technique) in Orléans, France
1991 - 1997: Master degree L.E.A. (Langues Etrangères Appliquées) in English and German. University of Orléans, France
1988 - 1991: Baccaleauréat D (Sciences and mathematics). Lycée Jean Zay, Orléans, FranceLanguages Level
- Dutch Mother tongue
- English Fluent
- French Fluent
- German FluentAvailability: Immediate



Lettre de candidature

Monsieur As... L
8105 Regensdorf
Suisse

Sought job:Application Support and Business Intelligence analyst


I have a long standing working experience working on international level in the fields of Application development and support, as well as in the field of Business Intelligence, on different CRM systems such as Oracle Siebel and IMSWare. Added to that I speak 4 languages fluently, being Dutch, English, German and French. I have worked for 13 years for Lexmark International in France, more specifically in the European Support centre for the After Sales service activity by the Lexmark branches throughout Europe. Between 1997 and 2004 I was responsible for the 1st and 2nd level user support and training on our CRM (Unimaint). Between 2004 and 2010 this role evolved into a business intelligence role. I was the central contact point for the gathering of all requirements regarding customer, operational and finance reporting, as well as the development and maintenance of these reports with SQL queries and Crystal Reports.After being made redundant, I followed a technical highschool course in computer sciences between 2010 and 2011. I did two missions at Socoloir (France) developing two different Access applications. Between January 2014 and January 2015 I worked for Cofely AG (Zürich) as IT Administrator on the CRM called IMSWare. I was responsible for 1st and 2nd level support, Access and Excel Macro development, as well as carrying out inventories of technical installations at customer sites in the frame of the company's CAFM (Computer Assisted Facility Management) activities.Again, due to budgetary cuts, I was made redundant and am currently looking for a job in the domains of Application-support and/or business Intelligence. Currently living in Regensdorf, I'm willing to move to any location throughout Switzerland.


Monsieur As... L...


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